BOOKING TERMS & CONDITIONS

By making a booking with Ray White Noosa Holidays, who act as agent for the property owner, you agree to be bound by the following Terms & Conditions.

These Terms & Conditions may be updated from time to time. Any revised terms will take effect from the date they are published. If a property is sold, withdrawn from holiday letting or becomes unavailable for any other reason before your reservation commences, Ray White Noosa Holidays will endeavour to arrange alternative accommodation at a similar tariff.

Please read these conditions carefully. The person making the booking, together with all guests, visitors and occupants of the property, agrees to comply with these Terms & Conditions.

PAYMENT, CHARGES & BOOKINGS

All required payments must be made prior to occupancy. The full balance of the rental is payable 7 days prior to arrival.

Your occupancy commences and concludes on the dates shown on your booking confirmation.

Guests are responsible for any charges, damage, loss, replacement costs or additional expenses caused by themselves, their guests or visitors during the stay.

There are no refunds for early departure or for a reduction in the length of stay once the guest has checked in.

Security Bond

Where applicable, a pre-authorisation may be taken from the credit card provided as a security bond

Airbnb bookings are exempt from this requirement where the Airbnb platform's security arrangements apply.

Property Condition & Cleaning

On departure, guests must:

• Remove all rubbish
• Wash and put away all dishes
• Return furniture and household items to their original positions
• Leave the property clean and tidy.

Failure to do so may result in an additional cleaning charge of up to $250.

Any additional cleaning, repairs, replacement of items or reinstatement required as a result of damage or excessive cleaning requirements may be charged to the credit card provided.

Guests authorise Ray White Noosa Holidays to charge the nominated credit card for any loss, damage or other costs for which they are responsible under these Terms & Conditions.

After-Hours Call-Outs

Non-emergency call-outs outside of office hours will incur a $50 call-out fee.

Credit Cards

Ray White Noosa Holidays accepts Visa, Mastercard

Visa and Mastercard may also be used to process any applicable pre-authorisation hold at check-in.

Guests are responsible for all telephone charges and internet usage incurred during their stay, including any additional data or usage charges.

Any costs arising from foreign currency fluctuations when making or cancelling a booking are the responsibility of the guest.

There are no refunds for breakdowns or failure of electrical appliances or equipment. Ray White Noosa Holidays will endeavour to arrange repairs or replacements where reasonably possible.

OCCUPANCY & CONDUCT

The property must only be used for lawful residential purposes.

Guests must only park vehicles in designated parking areas.

The property is supplied with a starter kit and, where applicable, a mid-stay service for reservations of eight (8) or ten (10) nights or more, depending on the property. Additional services can be arranged upon request and may incur additional charges.

The property is located within the residential communities of Noosa and Sunshine Beach and must be used strictly as a residential holiday property.

Only the number of guests nominated on the booking may occupy the property. The maximum advertised occupancy must not be exceeded.

Functions, parties and gatherings are strictly prohibited.

Use of the property for a function, party or other unauthorised gathering may result in immediate termination of the reservation and removal from the property. Additional costs may apply.

Guests must comply with all reasonable directions given by Ray White Noosa Holidays and with all applicable property, Body Corporate and complex rules.

Failure to comply may result in termination of the booking and guests being required to vacate the property.

NOISE & NEIGHBOURS

Guests and visitors must not create or permit excessive noise, nuisance or disturbance within or around the property.

All Body Corporate by-laws and property rules must be followed at all times.

Breaches involving excessive noise, nuisance or failure to comply with property rules may result in termination of the booking and removal from the property.

SMOKING

All properties are strictly non-smoking.

Smoking, including the use of cigarettes and other smoking products, is not permitted inside the property.

Guests must ensure cigarette butts and other waste are disposed of appropriately.

Additional cleaning or damage charges may apply where smoking has occurred inside the property.

MAXIMUM OCCUPANCY

All occupants count towards the property's maximum approved occupancy, including:

• Registered guests
• Visitors
• Infants and children.

The maximum occupancy advertised for the property must not be exceeded at any time.

NOOSA SHORT-STAY REQUIREMENTS

All guests staying in Noosa must comply with the Noosa Shire Council Guest Code of Conduct and any applicable short-term accommodation requirements.

The Guest Code of Conduct forms part of these booking conditions.

ACCESS & INSPECTIONS

Ray White Noosa Holidays may inspect the property with reasonable notice.

Where there is reason to believe these Terms & Conditions have been breached, access may be required without prior notice where reasonably necessary.

The property owner and Ray White Noosa Holidays are not responsible for loss of or damage to a guest's personal belongings while staying at the property.

While every effort is made to ensure property descriptions are accurate, Ray White Noosa Holidays accepts no responsibility for minor variations, changes or inaccuracies in property descriptions.

Due to the nature of holiday accommodation in Noosa and Sunshine Beach, nearby properties may occasionally be undergoing construction, renovation or other building works. Ray White Noosa Holidays and the property owner accept no responsibility for disturbances or inconvenience caused by such works.

If a booking is terminated or occupancy ends, guests must immediately vacate the property. Ray White Noosa Holidays is authorised to take reasonable steps to enforce the termination and arrange removal of guests and their belongings where necessary.

We recommend that all guests arrange appropriate travel insurance to cover unforeseen circumstances.

CANCELLATION POLICY

For bookings made after 1 June 2026

Cancellation 60 Days or More Before Arrival

Where a booking is cancelled 60 days or more before the scheduled arrival date, a full refund will be provided, less:

• A $150 administration fee
• Any applicable credit card surcharges incurred at the time of the original transaction.

Cancellation Less Than 60 Days Before Arrival

Where a booking is cancelled less than 60 days before arrival, no refund will be provided unless and until the property is re-let for the total value of the original booking.

If the property is successfully re-let, the amount received will be refunded less:

• A $150 administration fee
• Any applicable credit card surcharges.

The administration fee covers the cost of processing the booking, receipting, banking, cancellation, refund processing and postage.

As each property is individually owned, booking deposits and payments cannot be transferred to another property.

A booking is not confirmed until the required deposit has been paid.

A deposit of 50% of the total accommodation cost or one night's accommodation, whichever is greater, is required to confirm a booking.

The remaining balance is payable 7 days prior to arrival.

No refunds will be provided for a reduction in the length of stay once guests are in-house.

Refunds will be made using the same payment method through which the original payment was received.

The property owner and Ray White Noosa Holidays reserve the right of refusal for bookings held. Where an owner refuses or cancels a booking, no cancellation fee will be charged.

If alternative accommodation is offered at a higher rate, the owner or agent is not responsible for the additional cost.

Any costs resulting from foreign currency fluctuations associated with making or cancelling a booking remain the responsibility of the guest.

PET POLICY

Pets and animals are not permitted at properties unless the property is specifically advertised and approved as Pet Friendly.

Pet Friendly Properties

Where pets are permitted:

• Pets must be well-behaved and appropriately trained.
• Guests must bring suitable bedding for their pets.
• Pets should sleep outdoors or on tiled flooring inside where permitted.
• Pets are not permitted on furniture, in bedrooms or on beds.
• Guests are responsible for all pet-related damage and cleaning, including pet hair, waste and excessive digging.
• Pet-related damage must be reported to Ray White Noosa Holidays.
• Failure to report damage may result in costs being deducted from the security bond.
• Pets should not be left unattended where they are likely to become distressed or cause excessive barking.
• Pets left outside must have access to shelter and fresh water and must not disturb neighbours.
• Guests must dispose of pet waste appropriately.
• Dogs must not enter swimming pools or spas.
• Guests should wash dogs after visits to the beach where appropriate.

COMMUNICATION

By booking with Ray White Noosa Holidays, guests may receive occasional marketing communications by email.

Guests may opt out of marketing communications at any time.

IMPORTANT

By confirming a booking with Ray White Noosa Holidays, the guest acknowledges that they have read, understood and agreed to these Terms & Conditions and accepts responsibility for ensuring that all occupants and visitors comply with them.